Welcome to our shipping policy page! At Sudhiya, we strive to provide a seamless shopping experience. This document outlines our shipping practices to keep you informed from the moment you place your order until it arrives at your doorstep.
Order Processing
- Processing Time: Once your order is placed, we aim to process it within 2 working days. Please note that weekends and public holidays are excluded from this timeline.
- Shipping Timeline: After processing, 90% of our orders are dispatched within 2-3 working days. However, some orders may take up to 4-5 days due to unavoidable issues such as printer malfunctions, design delays, or quality control measures.
Shipping Time
We understand that prompt delivery is essential. Therefore, we will try to deliver within 2-3 working days after dispatch based on location. However, some reasons there may be delay due to unavoidable issues such as courier partner issues and natural calamities etc.
Delivery Notifications
- If your shipment is categorized as “Out of Delivery Area,” you will receive an SMS notification on the contact number you provided at checkout. This message will prompt you to self-collect your order from the nearest delivery center.
- In such cases, the order will be placed on hold for 24 hours for you to collect. If not collected within this timeframe, the order will be returned to the origin (RTO initiated).
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor its progress until it arrives.
Issues with Delivery
- If the shipment status shows as “delivered” but you have not received the package, please contact our support team via email within 48 hours of the status update. Our dedicated support team is available for assistance via email or chat.
Contact Us
For any questions or concerns regarding shipping or your order, please reach out to our responsive support team:
- 📧 Email: [email protected]
Thank you for choosing Sudhiya. We appreciate your business and are here to ensure your shopping experience is exceptional!