Return Policy for Apparels
At Sudhiya, we want you to be completely satisfied with your purchase. If you are not happy with your order, please follow the guidelines below to initiate a return or replacement.
How to Initiate a Return:
- Notification Period: You must email us your return request within 2 days of receiving your order.
- Contact Method: Email us at [email protected] with your packaging and order details ready.
- Return Window: Items must be returned unused, unwashed, and in their original packaging, with all labels and tags intact.
- Include Proof of Purchase: Please include a copy of the bill when returning the item.
Return Shipping Information:
- Postal Charges: Customers are responsible for covering the postal charges to return items.
- Shipping Time: It usually takes 5-7 working days for the returned product to reach our warehouse. Refund processing begins upon receipt of the returned item.
Refund Timeline:
- Quality Check: We will inspect the quality of the returned item.
- Processing Time: The entire refund process typically takes 7-10 working days once the return is initiated.
- Refund Method: Refunds will be issued to your original payment method, with shipping charges deducted from the total refunded amount.
Important Notes:
- Condition of Returned Items: Items must be returned within 5 days of delivery, and they must be in the condition specified above.
- Non-returnable Items:
- Custom Orders: No returns or replacements will be accepted for custom orders.
- Special Offers: Products purchased during special promotions or offers are not eligible for return or replacement.
Incorrect or Damaged Products:
- If you receive an incorrect or damaged product, please contact us immediately at [email protected] with the relevant details.
- Make sure to mention your contact details and Order number in your email.
- Customers must provide evidence (photos or videos) by emailing [email protected]
Additional Information:
- Exclusions: Always check for exclusions regarding returns on specific items.
By shopping with Sudhiya, you agree to the above-stated terms. We appreciate your understanding and cooperation in adhering to our return policy.
Replacement Policy for accessories
At Sudhiya, we strive to ensure that our customers are satisfied with their purchases. Please review our replacement and exchange policy below:
- Eligibility for Replacement:
- Replacement or exchange is available for products that were:
- Delivered incorrectly
- Defective
- Damaged during shipping
- Submission of Evidence:
- Customers must provide evidence (photos or videos) by emailing [email protected].
- Timeframe for Exchange Request:
- For exchanges, customers must notify us within 2 days of receiving their order.
- Condition of Returned Products:
- Products must be returned in the same condition as received, including:
- All original tags
- Original packaging
- Products must be returned in the same condition as received, including:
- Availability of Replacement Products:
- If the initially ordered product is unavailable:
- Customers may select a different product for exchange
- Alternatively, customers may request a refund
- If the initially ordered product is unavailable:
- Non-Exchangeable/Non-Refundable Items:
- The following items are non-exchangeable or non-refundable unless the wrong product was received:
- Mugs
- Calendars
- Notebooks
- Posters
- Phone cases
- The following items are non-exchangeable or non-refundable unless the wrong product was received:
- Guideline Compliance:
- If the returned product does not meet these guidelines, we will not be able to process a refund.
- Processing Time:
- It will take approximately 5-7 working days to process and ship any replacement product.
- Postal Charges:
- Customers are responsible for postal charges incurred when returning products to us.
- Refund Processing:
- For refunds to the original payment method, shipping charges will be subtracted from the total bill amount.
I have received a wrong / defective product. How do I proceed?
Please send us images of the product at [email protected] within 24 hours of delivery and our Customer Care Executive will get back to you. We will arrange for a reverse pickup.
Can I get a refund on a canceled order?
- The refund will be processed through the same mode (e.g. credit card, bank transfer) within 7-10 working days.
- No Cancellation available.
- If you have any further questions about the return or exchange policy, you can contact us at [email protected].